This Refund Policy ("Policy") clearly outlines the terms, conditions, and procedures under which refunds may be requested and granted for digital products (including but not limited to eBooks, PDF bundles, scripts) and premium membership subscriptions provided by Silentium Insights, LLC ("Company," "we," "our," or "us") via silentiumsales.com ("Website").
By purchasing digital products or subscribing to memberships, you ("User," "you," "your") explicitly acknowledge and accept the terms of this Policy in its entirety.
Refund Eligibility and Conditions:
- Digital product purchases may be eligible for a refund strictly within fourteen (14) calendar days of the original purchase date.
- To qualify for a refund, Users must explicitly demonstrate that the digital product was ineffective or insufficient, despite genuine and documented attempts at implementation.
- The Company explicitly reserves the unconditional right to engage with Users to assist in utilizing the digital product effectively before processing any refund.
- If the digital product remains ineffective after assistance, the refund will be granted at the Company's sole discretion.
Proof and Documentation:
Users requesting refunds for digital products are explicitly required to provide clear evidence (including screenshots, written explanations, or implementation documentation) supporting the refund claim.
Refund Eligibility and Conditions:
- Premium memberships and subscription services are explicitly eligible for refunds within thirty (30) calendar days of initial subscription activation.
- Users requesting a refund for membership must explicitly complete and submit a refund request form provided by the Company, clearly stating the reasons for cancellation or dissatisfaction.
- All valid refund requests within the first 30 days will be granted upon submission of the required form, regardless of the specific reason.
To initiate a refund request for either digital products or memberships, Users must explicitly contact the Company through one of the following approved methods:
Email: Sales@Silentiumsales.com
Instagram: Silentium.Sales
Twitter: @Silentium_Sales
Upon receipt of a valid refund request, the Company will promptly evaluate the request. If approved, refunds will be processed immediately by the Company; however, actual receipt of refunds is contingent upon the processing timelines and policies of third-party payment processors (e.g., Stripe).
Users explicitly acknowledge and agree that the Company is not responsible for any delays or processing times attributable to third-party payment providers.
Refunds will be issued explicitly through the original payment method via Stripe whenever possible. If the original payment method is unavailable or fails, the Company may contact Users to arrange alternative refund methods at the Company's sole discretion.
Refund requests will be explicitly denied under the following circumstances, without exception:
Exceeded Refund Period:
Requests submitted after the clearly defined refund period (14 days for digital products; 30 days for memberships) shall be automatically denied.
Clear User Misuse or Membership Abuse:
Users found to have misused, fraudulently used, or intentionally abused purchased products, services, or memberships are explicitly ineligible for refunds.
Repeated Refund Requests:
Users making repeated refund requests in clear attempts to obtain free products, services, or content from the Company will be explicitly denied further refund consideration, and access may be terminated without compensation.
The Company explicitly reserves the right to update, modify, or amend this Refund Policy at any time without prior notification. Continued use of products or memberships after any amendments constitute explicit acceptance of updated terms.
This Refund Policy is explicitly governed by and shall be construed exclusively in accordance with the laws of the State of Delaware, United States. Any disputes arising from this Policy or related refunds shall be resolved exclusively through binding arbitration administered privately by the American Arbitration Association (AAA).
This Refund Policy explicitly represents the complete agreement concerning refunds between Users and Silentium Insights, LLC, superseding all prior written or oral communications or understandings on this matter.
BY PURCHASING DIGITAL PRODUCTS OR MEMBERSHIPS FROM SILENTIUM INSIGHTS, LLC, USERS EXPLICITLY ACKNOWLEDGE HAVING READ, UNDERSTOOD, AND AGREED UNCONDITIONALLY TO ALL TERMS AND CONDITIONS SET FORTH IN THIS REFUND POLICY.